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Evidence Guide: ICTWOR4079A - Schedule equipment maintenance

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICTWOR4079A - Schedule equipment maintenance

What evidence can you provide to prove your understanding of each of the following citeria?

Identify preventative maintenance program for customers

  1. Verify details of customer system and equipment type to assess level of maintenance required
  2. Determine type and extent of maintenance agreed against the existing service level agreement with the customer
  3. Contact customer and agree on suitable time to carry out maintenance program
Verify details of customer system and equipment type to assess level of maintenance required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine type and extent of maintenance agreed against the existing service level agreement with the customer

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contact customer and agree on suitable time to carry out maintenance program

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Plan maintenance and fault clearance activity

  1. Verify details of warranties and service agreements for customer equipment and advise customer of charging details where warranty or agreement does not exist
  2. Negotiate and agree on commitments and responsibility with the customer
  3. Organise work priorities so that maintenance staff are available to meet scheduled commitments
Verify details of warranties and service agreements for customer equipment and advise customer of charging details where warranty or agreement does not exist

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate and agree on commitments and responsibility with the customer

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Organise work priorities so that maintenance staff are available to meet scheduled commitments

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Arrange allocation of labour resources

  1. Evaluate the expertise and competencies of staff to meet skills required to maintain the equipment noted in the service level agreement
  2. Allocate staff member with the appropriate skills and competency to the task to minimise risk of failure
  3. Advise the designated repair officer of responsibilities, warranties and service agreements in conducting maintenance and fault repair
  4. Prepare a schedule of the maintenance program and confirm with customer
Evaluate the expertise and competencies of staff to meet skills required to maintain the equipment noted in the service level agreement

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Allocate staff member with the appropriate skills and competency to the task to minimise risk of failure

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advise the designated repair officer of responsibilities, warranties and service agreements in conducting maintenance and fault repair

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare a schedule of the maintenance program and confirm with customer

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Organise assistance to fault staff

  1. Provide additional resources if required
  2. Arrange delivery of additional materials and parts
  3. Escalate fault to appropriate level when it cannot be rectified in specified timeframe
  4. Organise product manufacturer support as appropriate
Provide additional resources if required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Arrange delivery of additional materials and parts

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Escalate fault to appropriate level when it cannot be rectified in specified timeframe

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Organise product manufacturer support as appropriate

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

plan and organise preventive maintenance schedule according to vendor specified requirements and customer agreements

negotiate fault clearance arrangements with customers applying related OHS requirements and work practices

plan and schedule fault clearance activity allocating appropriately skilled repair officer to rectify faults.

Context of, and specific resources for assessment

Assessment must ensure:

site where equipment maintenance may be conducted

enterprise and site related documentation

regulatory, enterprise, supplier and equipment documentation that impact on work activities.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of the candidate scheduling equipment maintenance

review of schedule prepared by the candidate outlining maintenance and repairs required

oral or written questioning assessing required knowledge.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

ICTTEN4080A Undertake preventative maintenance of systems and equipment

ICTTEN4081A Locate, diagnose and rectify faults.

Aboriginal people and other people from a non-English speaking background may have second language issues.

Access must be provided to appropriate learning and assessment support when required.

Assessment processes and techniques must be culturally appropriate, and appropriate to the oral communication skill level, and language and literacy capacity of the candidate and the work being performed.

In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency.

Where applicable, physical resources should include equipment modified for people with special needs.

Required Skills and Knowledge

Required skills

communication skills to liaise with customers, vendors, internal and external personnel on technical and operational matters

literacy skills to interpret technical documentation, equipment manuals and specifications

planning and organisational skills to schedule maintenance

problem solving skills to solve resources and logistics problems

task management skills to work systematically with required attention to detail and adherence to all safety requirements

Required knowledge

electronic databases, spreadsheets and schedulers

equipment to be maintained

legislation, codes of practice and other formal agreements that impact on the work activity

procurement of spare parts

service level agreements

specific occupational health and safety (OHS) requirements relating to the activity and site conditions

typical issues and challenges that occur on site

vendor procedures

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Customer may include:

government department

private individual

service provider

small business.

Service level agreement may refer to:

after hours call outs

agreements reached between a customer and a communications company

cost details

details of frequency and type of maintenance

roles and responsibility of customer and maintenance contractor

warranty issues.

Charging details may include:

cap on maintenance schedule

hourly rate for casual attendances for fault clearance

set number of maintenance attendances per month in contract agreement within contract charges.

Schedule may include:

contingencies

frequency of maintenance attendances

level of support required

nature and type of maintenance

repair activities.